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Identifying Customers Needs And Wants

One of the important steps in focused marketing is identifying true needs of customers. We need to focus on what our customers want their likes and dislikes if we want a successful business. Understanding customers needs and wants for a product or service level and their willingness to pay is more important than our passion for our product or services. Hence, identifying customers needs and their willingness to purchase will play a crucial role in our success.

Understanding customers needs and wants:

Be Friendly
A basic openness and Friendliness is the most need of customers. Greeting warmly and graciously is the first step in winning a customer. Be sincerely glad to see him and acknowledge him graciously. Focus on customers needs and wants.

Show Understanding
Your customers will love you if your show true empathy and understanding towards them. Listen to them patiently without criticizing or passing any judgment. Remember that your customers will often have only simple expectations which we can easily realize.

Be Just & Fair
When treating your customers, treat them fairly without any distinctions based on any class or economics. Customers can get easily annoyed and defensive when they feel they are not being treated justly. It is essential for understanding customers needs.

Demonstrate Confidence
Handling our customers with confidence and control leaves a positive impact on them. Customers really don’t care about policies and rules. It is our ability to meet the needs of customers in our own willingness to say “yes” much more.

Offer all Options
Customers have the need of being offered all options and alternatives. So lay down everything on the table for them and be completely transparent. You should know that they depend on you provide them with the “inside scoop.” This is an important step in identifying customers needs.

Be Informative
Another of the basic customers needs and wants is that they would like to be completely educated on the product and services. So don’t leave out anything! Remember they don’t want to waste their own precious time doing your homework.

Understanding customers needs clearly and what they are looking for, as it will play a pivotal role in focused marketing. Understand what’s going on around you in the economy and how your competitors are addressing those needs of customers. This will ensure us to take the right steps in focused marketing and avoid missing out on revenue opportunities by offering the level of service that our customers are looking for.

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